Payment by credit card

We accept payments using credit cards issued in EU countries only, through the Comgate payment gateway, with buyer protection.

On-line bank transfer

For clients of Czech and Slovak banks, there is the possibility of an instant bank transfer, via the secure payment gateway Comgate. After submitting your order, you will be redirected to your bank's website where you will log in and all payment details will be filled in. So all you have to do is confirm and submit your payment.

Classic bank transfer

After you submit your order, you will receive a confirmation email with the payment details you enter in your online banking.

You can also pay by direct deposit at a FIO Bank branch or by postal order.

PayPal

Can I pay via PayPal without creating an account? Yes, it's very easy. You will be redirected to PayPal at the end of the payment process. If you don't want to create an account, simply select "Don't have a PayPal account?" It only takes a few seconds and you can make the payment by card, using the guest checkout.

PayPal allows you to make payments with buyer protection, using your PayPal account balance, bank account, debit or credit cards.

Selecting your preferred payment method:In the Payments section of your account settings, you can select any of the payment methods in your PayPal account as your preferred payment method.

I can't pay by credit card, what should I do?

Many customers have set low daily and monthly limits and thus experience payment rejection when paying by credit card. Make sure your bank payment limit and your funds are sufficient. You can temporarily unblock limits by calling your bank and using online banking.

What is the delivery time of sex dolls after payment?

Most TPE sex dolls are produced in an average of 7 - 15 days. Silicone ones can take 2 - 4 weeks to produce. Shipping then takes 12 to 30 days.

If I am absent during delivery, what happens?

On delivery, the courier will contact you by phone and a different date and address for delivery can be arranged.

Quality Guarantee

All shipments are insured against loss and damage and all products are covered by a legal 24 month warranty.

Topsexdolls guarantees that if there is an error on our part, in your order or a significant defect in your sex doll, we will compensate you free of charge, help you repair it or replace it completely.

How does the warranty work?

  • Inspect your sex doll immediately upon delivery.
  • If you notice a defect on your order or notice that the doll is significantly different from your order, please report it to us with photos within 48 hours of receiving your order.
  • If you feel you are entitled to compensation, do not use your sex doll. Keep it in new and unused condition, with box and all packing material. We cannot accept sex dolls back if they are used.

Can I withdraw from the purchase contract within 14 days?

Unfortunately no. There is a statutory exception for customized "Made to Order" orders and erotic goods where it is not possible to withdraw from the contract.

Payment by credit card

We accept payments using credit cards issued in EU countries only, through the Comgate payment gateway, with buyer protection.

On-line bank transfer

For clients of Czech and Slovak banks, there is the possibility of an instant bank transfer, via the secure payment gateway Comgate. After submitting your order, you will be redirected to your bank's website where you will log in and all payment details will be filled in. So all you have to do is confirm and submit your payment.

Classic bank transfer

After you submit your order, you will receive a confirmation email with the payment details you enter in your online banking.

You can also pay by direct deposit at a FIO Bank branch or by postal order.

PayPal

Can I pay via PayPal without creating an account? Yes, it's very easy. You will be redirected to PayPal at the end of the payment process. If you don't want to create an account, simply select "Don't have a PayPal account?" It only takes a few seconds and you can make the payment by card, using the guest checkout.

PayPal allows you to make payments with buyer protection, using your PayPal account balance, bank account, debit or credit cards.

Selecting your preferred payment method:In the Payments section of your account settings, you can select any of the payment methods in your PayPal account as your preferred payment method.

I can't pay by credit card, what should I do?

Many customers have set low daily and monthly limits and thus experience payment rejection when paying by credit card. Make sure your bank payment limit and your funds are sufficient. You can temporarily unblock limits by calling your bank and using online banking.

What is the delivery time of sex dolls after payment?

Most TPE sex dolls are produced in an average of 7 - 15 days. Silicone ones can take 2 - 4 weeks to produce. Shipping then takes 12 to 30 days.

If I am absent during delivery, what happens?

On delivery, the courier will contact you by phone and a different date and address for delivery can be arranged.

Quality Guarantee

All shipments are insured against loss and damage and all products are covered by a legal 24 month warranty.

Topsexdolls guarantees that if there is an error on our part, in your order or a significant defect in your sex doll, we will compensate you free of charge, help you repair it or replace it completely.

How does the warranty work?

  • Inspect your sex doll immediately upon delivery.
  • If you notice a defect on your order or notice that the doll is significantly different from your order, please report it to us with photos within 48 hours of receiving your order.
  • If you feel you are entitled to compensation, do not use your sex doll. Keep it in new and unused condition, with box and all packing material. We cannot accept sex dolls back if they are used.

Can I withdraw from the purchase contract within 14 days?

Unfortunately no. There is a statutory exception for customized "Made to Order" orders and erotic goods where it is not possible to withdraw from the contract.

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