Shipping & Tracking
Is shipping really free?
For custom orders, we ship worldwide and shipping is free for all orders.
For orders from stock, we only charge postage outside the country, up to a maximum of €100.
Does the price of the order include taxes and duty charges?
The prices you see on the site already include import duties, taxes and VAT. Topsexdolls will handle everything on your behalf. Therefore, shipments arrive at your door without any hassle and at no extra cost.
Do you ship worldwide?
Yes. We can ship sex dolls and accessories to many countries. However, some countries are excluded because government laws do not allow the import of sex dolls. For this reason, we do not ship to countries such as:
- India
- Malaysia
- Islamic countries
- South America
- Africa
How long does it take to ship?
Continental shipping time
Europe ~ 15 - 30 days
North America ~ 5-12 days
Australia ~ 5-12 days
Asia/Russia ~ 15 - 20 days
In rare cases, especially due to a crisis due to Covid-19, natural disasters or Christmas, delivery times can climb up to 90 days. If we still do not deliver after 90 days, we will refund the undelivered goods.
What logistics company do you use to deliver your dolls?
Topsexdolls uses the following logistics companies: UPS, DHL, FedEx, EMS (air and sea container shipping). The final logistics company depends on your delivery address and country of destination.
Where can I track my order?
Once the product is made, we will send photos of it and shipping will begin within 48 hours. After that, we will send a tracking code within a week. We will also send you a link to the UPS/Fedex/DHL website where you can check the progress of the shipment.
Why hasn't the tracking code been updated after 2 weeks?
Most often, for these shipments from China, to EU/USA and other countries, container shipping without tracking is used. The tracking is only updated once the shipment is cleared in the country of delivery or in another EU country. Unfortunately, once the shipment is in transit, we have no control over it and ask for your patience. All shipments are insured and we are responsible for delivery or refund. However, apart from significant delays in transit, we have not experienced any non-delivery.
Is the delivery discreet? What does the packaging look like?
The packaging is designed for absolute privacy, which means there will be no label on the box. The sex doll will arrive in a plain brown box with no identification of the contents. Only the shipping address and recipient need to be tagged to identify the final destination.
Can I pick up my sex doll at the shipping carrier's drop-off location instead of home delivery?
If you do not want home delivery, we can have your order delivered to the shipping company's depot or pickup point. Please contact us with this request, including the location where pickup is convenient for you.
From which country will my doll arrive?
All of our custom sex dolls are made in China. Sex dolls are shipped directly from the factories to the customers.
Stock sex dolls are shipped from Prague, Czech Republic, where you can also view and pick them up in person.
Do not want to take your order at home
If you don't want to pick up your order at home, we can deliver to the nearest UPS, DPD, Toptrans, FedEx, or DHL drop-off location depending on your address. Simply leave a note with your order or let us know in advance. We select carriers based on the weight of the shipment, so only one of the listed carriers may be available.
Alternatively, you can always arrange with the courier for a different address and day for delivery when they call you.
I don't want anyone to know I bought a doll
We use a plain brown box to ship sex dolls, without any text or branding. No one knows what's inside except you. We have shipped hundreds of sex dolls, we know how to take care of your privacy.
Can you ship the head and body separately?
Yes, the head and body can be shipped separately.
Does delivery require a signature?
The rules vary in each country of delivery. We most often use UPS, where they have waived the signature as of mid-2020, but that may change again without our control.
Is shipping really free?
For custom orders, we ship worldwide and shipping is free for all orders.
For orders from stock, we only charge postage outside the country, up to a maximum of €100.
Does the price of the order include taxes and duty charges?
The prices you see on the site already include import duties, taxes and VAT. Topsexdolls will handle everything on your behalf. Therefore, shipments arrive at your door without any hassle and at no extra cost.
Do you ship worldwide?
Yes. We can ship sex dolls and accessories to many countries. However, some countries are excluded because government laws do not allow the import of sex dolls. For this reason, we do not ship to countries such as:
- India
- Malaysia
- Islamic countries
- South America
- Africa
How long does it take to ship?
Continental shipping time
Europe ~ 15 - 30 days
North America ~ 5-12 days
Australia ~ 5-12 days
Asia/Russia ~ 15 - 20 days
In rare cases, especially due to a crisis due to Covid-19, natural disasters or Christmas, delivery times can climb up to 90 days. If we still do not deliver after 90 days, we will refund the undelivered goods.
What logistics company do you use to deliver your dolls?
Topsexdolls uses the following logistics companies: UPS, DHL, FedEx, EMS (air and sea container shipping). The final logistics company depends on your delivery address and country of destination.
Where can I track my order?
Once the product is made, we will send photos of it and shipping will begin within 48 hours. After that, we will send a tracking code within a week. We will also send you a link to the UPS/Fedex/DHL website where you can check the progress of the shipment.
Why hasn't the tracking code been updated after 2 weeks?
Most often, for these shipments from China, to EU/USA and other countries, container shipping without tracking is used. The tracking is only updated once the shipment is cleared in the country of delivery or in another EU country. Unfortunately, once the shipment is in transit, we have no control over it and ask for your patience. All shipments are insured and we are responsible for delivery or refund. However, apart from significant delays in transit, we have not experienced any non-delivery.
Is the delivery discreet? What does the packaging look like?
The packaging is designed for absolute privacy, which means there will be no label on the box. The sex doll will arrive in a plain brown box with no identification of the contents. Only the shipping address and recipient need to be tagged to identify the final destination.
Can I pick up my sex doll at the shipping carrier's drop-off location instead of home delivery?
If you do not want home delivery, we can have your order delivered to the shipping company's depot or pickup point. Please contact us with this request, including the location where pickup is convenient for you.
From which country will my doll arrive?
All of our custom sex dolls are made in China. Sex dolls are shipped directly from the factories to the customers.
Stock sex dolls are shipped from Prague, Czech Republic, where you can also view and pick them up in person.
Do not want to take your order at home
If you don't want to pick up your order at home, we can deliver to the nearest UPS, DPD, Toptrans, FedEx, or DHL drop-off location depending on your address. Simply leave a note with your order or let us know in advance. We select carriers based on the weight of the shipment, so only one of the listed carriers may be available.
Alternatively, you can always arrange with the courier for a different address and day for delivery when they call you.
I don't want anyone to know I bought a doll
We use a plain brown box to ship sex dolls, without any text or branding. No one knows what's inside except you. We have shipped hundreds of sex dolls, we know how to take care of your privacy.
Can you ship the head and body separately?
Yes, the head and body can be shipped separately.
Does delivery require a signature?
The rules vary in each country of delivery. We most often use UPS, where they have waived the signature as of mid-2020, but that may change again without our control.
Nguyen
Hey, I want to buy a in stock doll and it said that it will take 4-6 days until it arrive but I only live 3-4 hours away from the shop where it will be delivered from. So my question is will it still take 4-6 days or will it maybe be less?